Our Honolulu Hotel Transformation Frequently Asked Questions (FAQs)

Guestrooms  

Q:       Why is the Pacific Beach Hotel undergoing a guestroom renovation?

A:        It’s important that we continually improve our product offerings to exceed the expectations of our loyal guests. We look forward to welcoming our guests to all-new guestrooms and suites that are now available in both towers.

Q:        What has changed?

A:        We have completed a top-to-bottom redesign of all 839 guestrooms and suites. Every room features a modern design aesthetic enhanced by a natural color palate of classic ivory and beige tones with hints of colorful blue and green accents to create a cozy beach ambience. Contemporary furnishings like the cedar wood headboard, oak and stone dining table, and plush seating are custom designed for the hotel. New in-room amenities include 55” LCD flat-screen TVs with over 50 channels of complimentary HD content, Keurig coffee makers and mini refrigerators.

Q:        When were the rooms completed?

A:        The guestrooms and suites were completed in December 2016

Q:        How do I book a room?

A:        To check availability and to make reservations, please visit www.pacificbeachhotel.com or call 808-922-1233.

 

Public Areas

Q:        What changes are being made to the public areas?

A:        The extensive transformation planned for the hotel’s public spaces include a completely reimagined hotel exterior and lobby that features an open floor plan, lobby bar and lounge, a re-imagined oceanarium, new guest services and concierge areas, exclusive group arrival lounge, and a business and education center. Custom furnishings will include a limestone reception desk, white slip-covered sofas, organic live-edge tables, & light fixtures that invoke a tropical, yet refined island aesthetic.

A destination pool deck will feature a new saltwater infinity pool overlooking the pristine shoreline, a separate kids’ pool, a pool bar, tiered day beds, and stepping stones leading to private cabanas perched above a new shallow water pool.

Q:        What is the timeline?

A:        The public areas are being renovated in phases that began in August 2016 and we anticipate completion in late 2017.

Q:        Is the pool open?

A:        The pool closed for renovation on January 1st, 2017. Alternative pool arrangements have been made at a neighboring hotel that Pacific Beach Hotel guests may access and enjoy during their stay.

Q:        Should guests and neighboring businesses be concerned about noise for the duration of the renovation?

A:        While due to the scope of work being done we do anticipate some construction noise between the hours of 9:00 a.m. and 5:30 p.m., we are taking every precaution to minimize the impact that noise will have on our guest experience and neighboring businesses.

Q:        What should guests do if they wish to change or cancel their reservation due to the renovation?

A:        Our reservation policies will not change during the renovation process. Guests may change or cancel their reservation through the method in which they booked, however should refer to the policies notated on their confirmation details for any cancellation or modification charges that may apply. For additional information, we recommend guests to contact their travel agent, customer support desks or the hotel directly at 808-922-1233.

Q:        Will this cause any road closures/impact traffic in any way?

A:        There is a phase of our renovation that will require us to close our driveway for an extended period of time. During that time, all driveway traffic will be rerouted. We will keep our neighbors informed and will alert them ahead of time on any road closure or impacts to traffic that we foresee.

Q:        Will the hotel close during the renovation?

A:        No, the hotel will remain open and operational during the entire renovation.

 

Dining and Oceanarium Closure

Q:        Why did you close the Oceanarium restaurant permanently?

A:        We are reprogramming this area to create three new experiences for our guests:  a group arrival lounge, a business and education center, and a lobby bar and lounge that will also serve grab-and-go breakfast.

The oceanarium itself is undergoing an extensive renovation as we are rebuilding the interior to include all new coral reef that pay homage to the waters off Waikiki Beach. We are also curating more than 1,000 new marine life to add to the aquarium. Educational programming is in development and will play a key role in our new oceanarium experience.

Q:        When did Oceanarium Restaurant officially close?

A:        The Oceanarium Restaurant closed in September 2016.

Q:        When did the Oceanarium Restaurant first open?

A:        The Oceanarium Restaurant opened in 1980.

Q:        What  happened to the marine life in the oceanarium?

A:        The safety of our sea animals has always been a priority. Before decommissioning the oceanarium tank, we followed the proper transfer protocol to ensure the careful handling and preservation of all marine life. The majority of the Oceanarium marine life were donated to local aquatic institutions where they will be well taken care of.

Q:        What is the timing for the oceanarium renovation?

A:        We anticipate the oceanarium to open in May 2017.

Q:        Where will guests be able to have dinner?

A:        The hotel will boast new contemporary dining concepts ranging from a farm fresh buffet breakfast to fine Asia-Pacific cuisine.  The hotel will feature two Morimoto restaurants conceived by internationally acclaimed chef Masaharu Morimoto. Located on the second floor, Morimoto Asia will serve as the hotel’s signature restaurant featuring Chef Morimoto’s world-renowned dishes that seamlessly integrate Western and traditional Japanese ingredients. For a more casual dining experience at street level, Momosan will feature yakitori, ramen, and a wide variety of small plates for lunch and dinner, along with a tropical-inspired beer garden.

Q:        When will the new restaurants open?

A:        We anticipate the two Morimoto restaurants to open in September 2017.


Rebranding

Q:        Will the name of the hotel change?

A:        Yes, to support our completely new urban resort, our name will be transitioning from Pacific Beach Hotel to ʻAlohilani Resort Waikiki Beach.

Q:        What is the meaning of ʻAlohilani?

A:        ʻAlohilani means “The Heavenly Brightness” and was chosen to honor Queen Liliuokalani who was Hawaii’s last reigning monarch. The hotel currently sits on land held by the Queen Liliuokalani Trust and the area surrounding the hotel was once known to house the highest concentration of royal residences, including Queen Liliuokalani’s home and beachside cottage that she fondly referred to as Kealohilani – which means the Royal Light or Heavenly Brightness.

Q:        When will the official transition from Pacific Beach Hotel to ʻAlohilani Resort Waikiki Beach take place?

A:        We are targeting late 2017 for the official launch of ‘Alohilani Resort Waikiki Beach.

Q:        How do you plan to incorporate the Hawaiian Culture into the new hotel experience?

A:        We are currently working on developing cultural and educational programming to provide meaningful opportunities for our guests to explore and immerse themselves in the rich heritage and authentic values of Hawaiian culture.

Q:        How will the overall guest experience change at ʻAlohilani Resort?

A:        As Waikiki’s newest hotel product, ʻAlohilani Resort Waikiki Beach will offer upscale accommodations for today’s cultured and savvy travelers at the best value. While staying true to our high hospitality standards, we will be implementing elevated levels of service and amenities for guests to enjoy along with beautifully renovated guestrooms and suites, public areas, exciting new restaurant concepts, and thoughtful programming.

As of 02/15/17                                             Timeline and information regarding improvements are subject to change.